Japan lets you clear customs at a self-service terminal instead of a counter. It is faster, but it has specific requirements, and arriving unprepared puts you back in the regular line.
Everyone entering Japan must submit a customs declaration. The e-Gate changes how you do it.
Returning visitors: old codes are dead
2D codes from the old Customs Declaration App stopped working on 25 January 2024. If you used that app on a previous trip, the code saved on your phone is not valid.
Use Visit Japan Web, which now handles both the customs and immigration declarations.
What you need
- An IC passport. The e-Gate reads the chip, so a passport without one cannot use the system.
- A landing airport with gates. They are at seven international airports in Japan. At a smaller airport, expect the counter.
How it works
- Complete the electronic declaration at a terminal while you wait for checked baggage. That is what makes it fast.
- At the terminal, scan your IC passport and your Visit Japan Web 2D code. A face photo is taken for identification.
- Walk through the gate.
Remove masks, sunglasses or anything covering your face before you reach the gate. It holds people up, and it is easy to forget after twelve hours in a mask.
Families
Each passenger completes the terminal procedure individually, one at a time. A child shorter than 100 cm may pass through the gate with a family member.
What the e-Gate does not do
It does not exempt you from inspection. Even after declaring electronically, your baggage may still be inspected by a customs officer.
The paper Customs Declaration Form still works, printed in advance on A4 paper, if you would rather skip the electronic route.